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(PHL-Cebu) Operations Expert (Front Office Agent) Full Time
Additional Information
Job Number 24180737
Job Category Rooms & Guest Services Operations
Location Fairfield by Marriott Cebu Mandaue City, A.C. Cortes Avenue, Cebu, Philippines, Philippines, 6014VIEW ON MAP (https://www.google.com/maps?q=Fairfield%20by%20Marriott%20Cebu%20Mandaue%20City%2C%20A.C.%20Cortes%20Avenue%2C%20Cebu%2C%20Philippines%2C%20Philippines%2C%206014)
Schedule Full Time
Located Remotely? N
Position Type Non-Management
HOTEL DESCRIPTION
The 142-key Fairfield by Marriott Cebu Mandaue City is the first internationally branded hotel to enter the Mandaue market. The hotel offers a 60-seater restaurant, and has 3 event spaces with a total event space of 320 SQ M. The site is situated along A.C.
Cortes Avenue in Mandaue City and is less than 20 minutes’ drive from Mactan-Cebu International Airport.
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Operations Experts take the initiative to deliver a wide range of services across all front of house activities that guide guests through their entire stay. Their role takes ownership of the guest experience in the main areas of the hotel with a “guest first” mindset.
They are empowered to move about their space across, front desk, food & beverage, housekeeping and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Operations Expert makes transactions feel like part of the experience.
Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards.
Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you’ll deliver on the Fairfield Guarantee — our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard.
In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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