We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as:
• Receive each guest call in a professional and friendly manner
• Maintain effective communication with all related department to ensure smooth service delivery
• Handle every query in a polite and courteous manner and exceed guest expectations
• Ensure guests are greeted by name upon calling as per the Rotana Standard
• Maintain an up to date knowledge of the hotel and local services
• Maintain an awareness of guest profile through the Opera guest profile system
• Complete management’s long distance call vouchers and record them on the traffic sheet
• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
• Take messages for guests and management as per the required standard
Posted Date: | 2024-09-25 |
Job Location: | United Arab Emirates – Dubai |
Department: | Front Office |
Degree: | High school or equivalent |
Tagged as: Dubai, hotel, Intern, ITI, management, Rotana, SMO, Telephone Operator
Source ⇲
Rotana Jobs
**Job Number** 24177755 **Job Category** Revenue Management **Location** The Ritz-Carlton Dallas Las Colinas, 4150 North MacArthur Boulevard, Irving, Texas, United...
Apply For This Job**Job Number** 24173620 **Job Category** Sales & Marketing **Location** The Westin Galleria Houston, 5060 West Alabama, Houston, Texas, United States...
Apply For This Job**Additional Information** **Job Number** 24183554 **Job Category** Food and Beverage & Culinary **Location** The St. Regis Astana, 1 Kabanbay Batyr...
Apply For This Job**Additional Information** **Job Number** 24188576 **Job Category** Housekeeping & Laundry **Location** JW Marriott Venice Resort & Spa, Isola delle Rose,...
Apply For This JobWe are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver...
Apply For This Job**Job Number** 24178226 **Job Category** Food and Beverage & Culinary **Location** The Red Sea Resort EDITION, Shurairah Island, Red Sea,...
Apply For This Job