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Hotel:
Remote
Operations Training Manager, Front Office
Full time
Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence
Are you passionate about creating welcoming guest experiences and empowering teams?. Join us at Atrium Hospitality as the Operations Training Manager, Front Desk !. In this exciting role, you’ll guide our front desk associates to deliver outstanding service that brings our brand to life for every guest who walks through the door. This role is fully remote role with exciting travel opportunities across our properties.
At Atrium Hospitality, our goal is to ensure that our associates have positive experiences.
To achieve this, we are dedicated to creating a culture that upholds six fundamental values, which inspire us to continuously improve for the benefit of our associates and guests. These values are embodied in the acronym S.P.I.R.I.T. (Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork).
Salary Range: $75,000 – $92,000
Bonus Eligible
The Operations Training Manager, Front Desk will be tasked with the following duties, responsibilities, and assignments:
+ Serve as a brand ambassador that bridges the gap between the hotel’s brand identity and the front-facing interactions with guests;
+ Design and deliver comprehensive training programs for front office staff to ensure a consistent and exceptional guest experience;
+ Provide training on the company’s brand values, mission, and service expectations;
+ Train front office staff on operational procedures, check-in/check-out processes, guest communication, and conflict resolution;
+ Identify opportunities for enhancing guest experience through front office interactions and coach to front office staff for continuous improvement;
+ Conduct regular audits of front office interactions to ensure adherence to training protocols and brand guidelines;
+ Monitor, evaluate, and make recommendations based on guest feedback to continuously refine training content and techniques through online reputation management (ORM) and guest satisfaction;
+ Collaborate with the human resources to produce onboarding for new front office employees and ensure they receive proper training;
+ Serve a liaison with department heads to align training strategies with overall business goals;
+ Address any issues or challenges related to front office operations promptly and effectively;
+ Establish key performance indicators (KPIs) to measure the effectiveness of training and the impact on guest satisfaction;
+ Ensure compliance with all company’s policies and procedures with respect to the Front Office department, as well as all local, state, and federal laws and safety regulations;
+ Collaborate with Corporate Learning and Development on courses and training resources to address training gaps and improve operational performance and efficiency; and
+ Any and all other work as required to complete the primary purpose of the position.
Prior Experience:
Required:
3+ years of Front Office experience
Prior training/leadership experience
Preferred:
Multi-Brand Experience
Education:
Required: High School diploma or equivalent experience
Preferred: Bachelor’s degree in hospitality management, business, a related field or
equivalent experience
Travel:
100%
Other:
Ability to foster a culture of growth and development, service excellence, employee engagement, and overall positive work environment
Must be flexible with respect to working days, early mornings, evenings, nights, weekends, and holidays
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When you’re an Atrium Associate, you’re a part of a crucial workforce providing the ultimate ‘Home Away From Home’ for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:
+ Daily Pay
+ Significant Travel Discounts on Marriott and/or Hilton properties
+ 401k Plans
+ Medical Insurance
+ Other property specific benefits
Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.
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_Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location.
This may differ in other locations due to cost of labor considerations._
_Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training._
_Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales._ _Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación._
Notice of candidate Privacy Rights: https://atriumhospitality.com/privacy-policy/
Atrium Hospitality is now one of the largest hotel management companies in the United States and we’re still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business:
Service
We deliver the best guest experience possible.
We are a home away from home for our guests, and we are charged with making them feel safe and welcome.
Perseverance
We will be better today than we were yesterday.
Inclusion
We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization.
Respect
We treat others the way we would like to be treated.
Innovation
We strive to develop, share and implement new thoughts, ideas and methods that improve our company, our operations and the guest and associate experience.
Teamwork
Our associates are our family, and we provide them the resources and support needed to produce the best work environment possible.
In addition to our core values, we believe that being a responsible community partner is a defining characteristic of the Atrium Hospitality culture, including supporting a range of civic and community activities. We pride ourselves on four impactful pillars that support our associates, our communities and our future: Wellness, Embracing those with Disabilities, Sustainability, and Education. When a candidate makes the decision to join Atrium Hospitality, they are entrusting the very engaged and invested leaders of this great organization to support, encourage, coach, develop and inspire excellence in them. This leadership responsibility is a critical one, accepted with the pride and gravity it deserves.
We recognize that when we do this well, we reap the rewards of a productive and engaged team; it is key to the success of Atrium Hospitality. The voices and opinions of our associates truly matter. We encourage, welcome, expect and act upon their input to help us make decisions that are in the best interest of our teams and the continued growth and sustainability of the organization.
Come grow with us!
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