Job Requisition ID: 165164
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
Overview of the Role
The E-Commerce Specialist is primarily responsible for managing website operations, overseeing the fulfillment process (including pick and pack of online orders), and coordinating with customer service to ensure a seamless shopping experience. The role involves monitoring orders to ensure they are accurately processed, dispatched, and delivered on time, handling returns and refunds when necessary, and maintaining up-to-date product listings to drive sales and customer satisfaction, ultimately supporting business growth.
What You Will Do
Order Fulfillment & Delivery
Customer Service Liaison
Returns & Refund Management
Website Maintenance
Required Skills to Be Successful
What Equips You for the Role
We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
Additional Internal Information:
• Reports to: E-Commerce Manager
• Band: C
Tagged as: Al Futtaim, automotive, Customer Service, Dubai, healthcare, Intern, ITI, labor, management, manager, marketing, promotion, retail, sales, ship
Source ⇲
Al Futtaim Private Company LLC - Custom Search locationMulti:(AE)
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