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Customer Service / Design / GOAL / Hospitality / Hotel / Media / Other / Others / Others / Philippines / Quality Assurance / Training / Writing
(PHL-Metro Manila) Bell Captain Full Time NEW
Additional Information
Job Number 24204362
Job Category Rooms & Guest Services Operations
Location Manila Marriott Hotel, 2 Resorts Drive, Newport World Resorts, Metro Manila, Philippines, Philippines, 1309VIEW ON MAP (https://www.google.com/maps?q=Manila%20Marriott%20Hotel%2C%202%20Resorts%20Drive%2C%20Newport%20World%20Resorts%2C%20Metro%20Manila%2C%20Philippines%2C%20Philippines%2C%201309)
Schedule Full Time
Located Remotely? N
Position Type Non-Management
Job Overview
Greet guests and inform them of property amenities, services, and hours of operation, and local areas of interest and activities. Open doors and assist guests/visitors entering and leaving property. Assist with luggage storage and retrieval. Transport guest luggage to and from guest rooms and/or designated bell area.
Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Dispatch bell staff or valet staff as needed.
Communicate parking procedures to guests/visitors. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Serve as a departmental role model, and assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees. Develop and maintain positive working relationships with others.
Follow all company policies and procedures; and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearances are clean and professional, and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
DUTIES & RESPONSIBILITIES
Safety and Security
+ Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
+ Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
+ Maintain awareness of suspicious persons on property premises.
+ Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Policies and Procedures
+ Protect the privacy and security of guests and coworkers.
+ Maintain confidentiality of proprietary materials and information.
+ Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
+ Follow company and department policies and procedures.
+ Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
+ Perform other reasonable job duties as requested by Supervisors.
Guest Relations
+ Address guests’ service needs in a professional, positive, and timely manner.
+ Assist other employees to ensure proper coverage and prompt guest service.
+ Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
+ Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
+ Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
+ Thank guests with genuine appreciation and provide a fond farewell.
+ Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
+ Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
Communication
+ Talk with and listen to other employees to effectively exchange information.
+ Provide assistance to coworkers, ensuring they understand their tasks.
+ Speak to guests and co-workers using clear, appropriate and professional language
+ Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
Assists Management
+ Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
+ Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
Working with Others
+ Develop and maintain positive and productive working relationships with other employees and departments.
+ Partner with and assist others to promote an environment of teamwork and achieve common goals.
+ Support all co-workers and treat them with dignity and respect.
+ Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
+ Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
Quality Assurance/Quality Improvement
+ Comply with quality assurance expectations and standards.
Physical Tasks
+ Stand, sit, or walk for an extended period of time or for an entire work shift.
+ Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
+ Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
+ Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Greet/Escort Guests
+ Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
+ Open doors and assist guests/residents/visitors entering and leaving property.
+ Assist with group luggage requirements (e.g., luggage pull, storage, drops).
OTHERS
+ Performs other duties as assigned to meet the business need.
CANDIDATE PROFILE
Experience : At least 1 year of related work experience
Skills and Knowledge:
Interpersonal Skills
+ Customer Service Orientation
+ Team Work
+ Interpersonal Skills
Communications
+ Communication
+ Listening
Organization
+ Detail Orientation
+ Multi-Tasking
Personal Attributes
+ Dependability
+ Presentation
+ Positive Demeanor
+ Initiative
+ Safety Orientation
+ Adaptability/Flexibility
+ Integrity
Physical Abilities
+ Proper Lifting Techniques
+ Physical Strength
_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality.
Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first.
Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being.
Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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