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Job Number 24210743
Job Category Food and Beverage & Culinary
Location Bvlgari Hotel Tokyo, 2-2-1 Yaesu, Chuo-ku, Tokyo, Tokyo, Japan, 104-0028VIEW ON MAP (https://www.google.com/maps?q=Bvlgari%20Hotel%20Tokyo%2C%202-2-1%20Yaesu%2C%20Chuo-ku%2C%20Tokyo%2C%20Tokyo%2C%20Japan%2C%20104-0028)
Schedule Full Time
Located Remotely? N
Position Type Non-Management
Job Description
Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability.
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record transaction in MICROS system at time of order. Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day.
Complete closing duties, including restocking items, turning off lights, etc. Present physical and accurate check to guest and process payment.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print).
Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
仕事内容
ポジション概要
料理コースやアルコール飲料をお客様に提供する。イベントの種類やサービス基準に従ってテーブルをセッティングする。メニューに関する質問に答える。メニューに関する質問、待ち時間、再調理の注文、商品の在庫状況などを厨房に伝える。追加の食事条件、アレルギー、食事の必要性、特別なリクエストを厨房に伝える。注文時にMICROSシステムにトランザクションを記録する。各料理コースや飲み物に満足しているか、ゲストに確認する。一日中、作業場、食器、グラスなどを清潔に保つ。商品の補充、照明の消灯など、閉店業務を完了する。ゲストに物理的で正確な小切手を提示し、支払いを処理する。
会社、安全、セキュリティに関するすべての方針と手順に従う。事故、怪我、危険な作業状況をマネージャーに報告し、安全に関する研修と資格を取得する。制服と身だしなみが清潔でプロフェッショナルであることを確認し、機密情報の守秘義務を守り、会社の資産を保護する。会社の基準に従ってすべてのゲストを歓迎し、謝意を表し、ゲストのサービスニーズを予測し、対処し、障害のある人を支援し、ゲストに心から感謝する。明確でプロフェッショナルな言葉遣いで他人と話す。
他の従業員と良好な関係を築き、維持し、チームが共通の目標を達成できるようサポートし、他の従業員の懸念に耳を傾け、適切に対応する。期待される品質と基準を確実に守る。様々な形式の情報（小さな文字など）を読み、視覚的に確認する。長時間または勤務シフト全体にわたり、立ったり、座ったり、歩いたりする。補助なしで25ポンド以下、補助ありで50ポンドを超える重量物を移動、持ち上げ、運び、押し、引き、置く。さまざまな大きさ、重さの物をつかみ、回転させ、操作する。傾斜のある場所、凹凸のある場所、滑りやすい場所、階段やスロープを上り下りする。曲げたり、ひねったり、引っ張ったり、しゃがんだりするなど、頭上や膝下に手を伸ばす。監督者の要請に応じて、その他の妥当な職務を遂行すること。
_マリオット・インターナショナルでは雇用機会均等の実現に向けて、多種多様な人材の雇用、従業員を第一に考え受け入れる企業文化の維持に取り組んでいます。当社は、身体障害者や退役軍人など、保護された根拠に基づく差別、あるいは準拠法の適用を受けるあらゆる根拠に基づく差別の撤廃に取り組んでいます。_
Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations.
Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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