Senior Solutions Architect Full Time NEW

Docker is a remote first company with employees across Europe, APAC and the Americas that simplifies the lives of developers who are making world-changing apps.  We raised our Series C funding in March 2022 for $105M at a $2.1B valuation. We continued to see exponential revenue growth last year.  Join us for a whale of a ride!

At Docker, we help developers bring their ideas to life and support millions of software developers worldwide. Docker is growing at an exceptional rate to support the growth in software applications worldwide and investing in our customer success team.

We are looking for a talented Sr. Solution Architect to join our rapidly expanding team. In this high-impact role, you will be part of a team of solution architects that deliver outstanding results to our most important enterprise customers and our ecosystem partners by ensuring that customers successfully adopt the Docker platform and achieve their business objectives. This role reports to our Director of Solutions Architect and works collaboratively with Customer Success, Sales, Docker Engineering and Product Management to best serve our customers. 

What You Will Be Doing

Work with a team of solution architects that deliver the following: 

• High levels of customer satisfaction through technical engagement designed to share knowledge, known best practices for adopting Docker products, identifying and preventing issues, and ensuring that customers experience value

• Work closely with Customer Success Managers to help customers be successful with Docker

• Discovery: Determine customer implementation needs and recommend best practices to implement Docker products

• Onboarding: Assist clients with onboarding to their Docker Products leveraging best practices, and integrating with their existing infrastructure and IT practices

• Presenting and discussing application development topics using Docker products including Docker Desktop with Developers

• Writing application code as part of demos and workshops 

• Present on topics related to Docker and DevOps, and demonstrate key features and capabilities

• Assist customers with technical questions, leveraging other resources as appropriate, and escalating critical issues as appropriate

• Meet virtually or in person with your customers 

• Advocate for product enhancements with Engineering & Product Management to solve customer challenges

• Present to technical executives and directors on the Docker platform strategy, concepts, and roadmap

• Coordinate critical support issues and provide context and continuity across different teams that interface with your customers

• Author technical content such as presentations, white papers, knowledge base articles, architectural diagrams, or demos to leverage your field experience across customers and partners

• Leverage best practices for Docker products to guide customers to a sustainable, scalable Docker environment

What You Will Need

• Experience developing collateral to assist customers with best-practice adoption 

• Experience interfacing with internal teams, including technical support, product, and engineering, to enhance documentation, enablement, and product features to improve customer experience and enablement.

• Experience in managing customer relationships at the technical and business level

• Experience presenting solutions and demonstrations to small and large audiences, virtually and in person

• Experience developing application code, and a clear understanding of the challenges developers experience on a daily basis

• Experience with virtualization and cloud services (VMWare, Azure, AWS, GCP, etc.)

• Ability to solve technical problems and translate customer experience to actionable feedback for engineering

• Experience with DevOps concepts and tools (continuous integration and deployment, configuration management, serverless architecture, DORA metrics, etc.)

• Experience with Docker containers and the container ecosystem

• Experience with Docker Desktop or other Docker products

• Experience in Linux and Windows administration

• Experience with WSL2/HyperV 

• Ability to travel to customer locations

• Experience with infrastructure layers such as networking, storage, security, and operating systems

In your first 30 days:

• You will be welcomed with a first-in-class onboarding experience that includes equipment setup, a sweet swag package, and a collaborative training program

• You will learn how to navigate through award-winning sales tools such as Salesforce, Gainsight, Looker, and Docker.

•  Actively engage with senior stakeholders, and manage relationships with clients

• You will work closely with your peers and partner with CSMs to develop strategies to advocate for our customers.

• At the end of your first month, you will have a proficient grasp of the tools and activities necessary to be successful in your role.

In Your First 60 Days:

• You will be laser-focused on supporting the CS Team during your second month.

• You will have connected with all of your Team members. 

• You will gain in-depth knowledge of Docker’s products and how they impact our customers.

• You will have an advanced understanding of tools, activities, and best practices to be successful in your role.

By 90 Days:

• In month three, you will be confident in your craft and ready to immerse yourself in our customer’s business needs fully.

• You will continue efforts to improve messaging, processes, and activities.

• Educate our clients about our product roadmap and undertake product enablement for users

• You will be ready to operate independently at full speed.

Not sure if you qualify? Apply anyway; we hire candidates with diverse experience and backgrounds. If you are returning to work after a gap in employment or transitioning to the next step in your career path, we look forward to hearing from you.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 13, 2024.

Please see the independent bias audit report covering our use of Covey here.

Perks (for Full-Time Employees Only)

• Freedom & flexibility; fit your work around your life

• Home office setup; we want you comfortable while you work

• 16 weeks of paid Parental leave

• Technology stipend equivalent to $100 net/month

• PTO plan that encourages you to take time to do the things you enjoy

• Quarterly, company-wide hackathons

• Training stipend for conferences, courses and classes

• Equity; we are a growing start-up and want all employees to have a share in the success of the company

• Docker Swag

• Medical benefits, retirement and holidays vary by country

   

Docker embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our company will be.

Due to the remote nature of this role, we are unable to provide visa sponsorship.

#LI-REMOTE