We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
Posted Date: | 2024-12-21 |
Job Location: | Egypt – Sharm el Sheikh |
Department: | Front Office |
Joining Date: | 2024-11-01 |
Nationality: | Egypt |
Degree: | Bachelor’s degree |
Tagged as: admin, Cashier, Front Desk Agent, hotel, ITI, promotion, Rotana
Source ⇲
Rotana Jobs
**Additional Information** Commis **Job Number** 24201458 **Job Category** Food and Beverage & Culinary **Location** Fairfield by Marriott Ahmedabad, Ashram Road,...
Apply For This Job**Additional Information** **Job Number** 24213592 **Job Category** Food and Beverage & Culinary **Location** Courtyard Seoul Times Square, 15, Yeongjung-ro, Seoul,...
Apply For This Job**Additional Information** Restaurant Server **Job Number** 24203253 **Job Category** Food and Beverage & Culinary **Location** W New Orleans – French...
Apply For This Job**Additional Information** Pay: $16.72 – $18.58/Hour **Job Number** 24206783 **Job Category** Food and Beverage & Culinary **Location** Delta Hotels Quebec,...
Apply For This Job**Additional Information** **Job Number** 24197426 **Job Category** Food and Beverage & Culinary **Location** Singapore Regional Office, 2 Harbourfront Place #06-08,...
Apply For This JobWe are currently seeking for passionate and dynamic Health and Safety professionals who pride themselves on their ability to deliver...
Apply For This Job