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Australia / Customer Service / Design / Energy / Engineering / Installation / Other / Others / Others / Training

Service Engineer full_time

About Omnidian
Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries.  Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are headquartered in the US and began our Australia team in 2022, with exciting growth since then.
The Job
As a Service Engineer at Omnidian, you’ll have a significant role in shaping the future of our operations. You’ll use your engineering expertise, critical thinking, and leadership skills to identify and resolve technical challenges, mentor teammates, and drive impactful process improvements.
This isn’t a role for someone who wants to follow a script—you’ll apply your judgment, problem-solving capabilities, and passion for renewable energy to make a difference. In addition to diagnosing and resolving solar system performance issues, you’ll help build scalable processes, support continuous improvement initiatives, and play a key role in training and mentoring team members.
While we have a preference for those based in Western or Eastern Australia, location is flexible for the right person.
What You’ll Do
  • At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:
    • Customer and Service Leadership (50%)
  • Build trust with customers by delivering clear, empathetic communication over phone and email.
  • Provide mentorship and guidance to teammates to elevate the team’s technical and service capabilities.
  • Take ownership of service tickets in HubSpot and Airtable, ensuring accurate, timely resolutions.
  • Collaborate with field service partners to meet resolution timelines and maintain exceptional service standards.
  • Approve payments to field service partners, manage warranty claims, and oversee system owner payments with accountability.
    • System Monitoring and Technical Expertise (40%)
  • Monitor solar systems, triaging alerts, diagnosing complex performance issues, and recommending creative, effective solutions.
  • Serve as a subject matter expert (SME) on one or more solar products, providing advanced technical guidance to customers and technicians.
  • Drive resolution of escalated issues through remote technical support, working with field technicians during site visits.
  • Apply engineering expertise to analyze recurring system issues and propose long-term, data-driven solutions.
    • Driving Innovation and Process Improvement (10%)
  • Lead efforts to refine and implement scalable Standard Operating Procedures to improve efficiency and scalability.
  • Partner with internal and external stakeholders to identify opportunities for innovation, workflow optimization, and operational excellence.
  • Contribute to the creation of new training materials and documentation to support team growth and knowledge-sharing.
  • Champion a culture of continuous improvement by proposing and implementing impactful changes to how we work.
    • Who You Are
  • You’re a Leader: Able to mentor teammates, provide guidance, and inspire others to achieve excellence.
  • You’re Hardworking: Bring a strong work ethic and a passion for renewable energy.
  • You’re a Critical Thinker: Use sound judgment to analyze complex issues and develop effective solutions.
  • You’re Organized: Skilled at managing multiple priorities while maintaining exceptional attention to detail.
  • You’re Resilient: Comfortable in fast-paced, evolving environments where adaptability is key.
  • You’re an Effective Communicator: Possess excellent verbal and written communication skills to interact with customers, technicians, and internal teams.
  • You’re a Problem-Solver: Proactively resolve issues and approach challenges with creativity and determination.
    • Experience You’ll Need
  • Bachelor’s degree in Engineering (Electrical, Mechanical, or related discipline preferred).
  • 2+ years of experience in solar or renewable energy.
  • Foundational engineering knowledge of residential solar and battery systems, including their design and operation.
  • Professional working proficiency in English.
  • Proficiency with G Suite or Microsoft Office.
    • Experience That’s a Plus
  • 5+ years of solar experience, ideally in system design or post-installation O&M.
  • 4+ years of customer service experience.
  • 2+ years of IT or troubleshooting experience.
  • Expertise in two or more solar products.
  • Familiarity with CRM tools like HubSpot or Airtable.
  • Demonstrated ability to assist in automating processes, thrive in fast-paced environments, or help build new teams.
    • Work-Life and Culture
  • Work-Life Flexibility: Opportunities to work remotely, with 20 days of paid time off annually (accrued) and 10 days of sick leave annually (accrued).
  • Comprehensive Compensation: Competitive salary, performance bonuses, and equity stakes.
  • Culture of Growth: A collaborative environment with mentorship and opportunities for career advancement.
  • Inclusive Community: Affinity groups, supportive policies, and a commitment to diversity, equity, and inclusion.
  • Passionate team: We are mission-driven and believe in collaboration, mutual respect and trust. 
    • For more insight into our culture, check out our posts What Makes an Ethical Company? and Why We’re Proud to Be a Certified B Corp
    Grow With Us
  • We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
  • We’re a fast-growing Series-C company, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply. 
    • We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.
     
    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
    Omnidian is an equal opportunity employer.  We are committed to diversity in the workplace.  We make employment decisions on the basis of merit and business need.  We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.
    We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.

    Tagged as: CRM, Customer Service, Engineer, Intern, ITI, labor, ship, skilled, technical

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    Job Overview

    • Date Posted:
    • Expiration date: 22/01/2025
    • Location: Australia
    • Job Title: Service Engineer
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