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Customer Service / GOAL / Hospitality / Hotel / Maintenance / Marketing / Other / Prep / Quality Assurance / Sales / Software / Training
(USA-NC-Charlotte) Assistant General Manager Full Time
Additional Information
Job Number 24219897
Job Category Property Leadership
Location Courtyard Charlotte Ballantyne, 15635 Don Lochman Lane, Charlotte, North Carolina, United States, 28277VIEW ON MAP (https://www.google.com/maps?q=Courtyard%20Charlotte%20Ballantyne%2C%2015635%20Don%20Lochman%20Lane%2C%20Charlotte%2C%20North%20Carolina%2C%20United%20States%2C%2028277)
Schedule Full Time
Located Remotely? N
Position Type Management
Additional Information: This hotel is owned and operated by an independent franchisee, Northwood Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Job Summary:
The Assistant General Manager (AGM) at a Courtyard Hotel assists the General Manager in managing the overall operations of the hotel.
This role involves ensuring exceptional guest satisfaction, maximizing revenue, and maintaining high standards of service and cleanliness. The AGM also plays a key role in staff management, financial oversight, and maintaining a safe and secure environment.
Key Responsibilities:
Guest Relations
Assist in providing excellent customer service and addressing guest concerns or issues promptly.
Ensure that the hotel consistently meets brand standards and guest expectations.
Staff Management
Assist in recruiting, training, and supervising hotel staff.
Schedule and manage staff assignments, ensuring appropriate staffing levels.
Foster a positive work environment and promote teamwork among employees.
Financial Management
Assist in creating and managing the hotel’s budget.
Monitor revenue and expenses to maximize profitability.
Review financial reports and take corrective actions as necessary.
Operations Management
Oversee day-to-day hotel operations, including front desk, housekeeping, maintenance, and food and beverage services.
Ensure cleanliness, maintenance, and safety standards are met.
Assist in implementing and enforcing hotel policies and procedures.
Sales and Marketing
Support sales and marketing efforts to drive revenue and occupancy rates.
Assist in identifying opportunities for revenue growth, such as upselling and cross-selling.
Security and Safety
Maintain a safe and secure environment for guests and staff.
Ensure adherence to safety protocols and emergency procedures.
Vendor and Inventory Management
Manage relationships with suppliers and vendors.
Monitor inventory levels and order supplies as needed.
Quality Assurance
Conduct regular inspections to ensure the hotel meets quality standards.
Address any maintenance or cleanliness issues promptly.
Reporting
Prepare and submit reports to the General Manager or corporate office as required.
A Courtyard Hotel Assistant General Manager is a critical member of the hotel’s leadership team, contributing to its success by ensuring exceptional guest experiences, efficient operations, and financial stability. They work closely with the General Manager and other department heads to achieve the hotel’s goals and maintain brand standards.
EEO and ADA Statements
Courtyard By Marriott Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.
Qualifications:
Bachelor’s degree in Hotel Management or a related field preferred.
Previous experience in hotel management, preferably as an Assistant General Manager or similar role.
Strong leadership and communication skills.
Proficiency in hotel management software and MS Office Suite.
Excellent problem-solving and decision-making abilities.
Flexibility to work evenings, weekends, and holidays as needed.
Benefits and Perks:
401k after 90 days, fully vested, company match to 3%
Medical (3 plan choices)
Dental (2 Plan choices)
Vision
Employee Assistance Program (EAP)
Flexible Spending Account (FSA)
Generous Paid Time Off policy
Marriott Hotel Discounts Worldwide
Northwood Hospitality Discounts
and more
_This company is an equal opportunity employer._
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