About the Company
Relay Commerce is an e-commerce enablement platform offering scaling solutions across personalized messaging, social commerce, and customer retention, helping merchants navigate the rapidly evolving digital landscape with a comprehensive suite of tools. The Relay suite of solutions currently drives more than $1 billion in aggregate incremental gross merchandise volume for more than 35,000 merchants.
The Relay ecosystem currently consists of eight software products that accelerate merchant revenue growth through email marketing automation, on-page conversion optimization, user generated content management, retention analytics, and subscription management. Relay’s suite of products are established as key revenue generation tools for innovative e-commerce merchants worldwide.
About the Role
As a Technical Customer Success Specialist, you will be wearing multiple hats, playing a crucial role in providing technical support, assisting sales teams with technical expertise, and supporting new customer onboarding through Shopify theme customization. This is not a traditional account management or customer relationship role; this is a technical role with more development and systems responsibilities rather than frontline support (see more in the Requirements section).
At Relay we provide you with a support structure and set clear goals, and how you achieve them is up to you. A typical day could consist of replying to technical support tickets on the intercom, creating escalations, working with other departments and brands within the portfolio, hosting product demos for potential customers, and working on personal or assigned projects. You will frequently troubleshoot technical issues, debug errors, assist with Shopify app installations, and use developer tools to support customers.
This role is fully remote, and candidates must be based in Brazil or Mexico. You should have a reliable internet connection and a workspace that allows you to collaborate effectively with teams across different time zones.
About the Product
Smartrr is a powerful subscription management and loyalty platform within the Relay suite, designed to help e-commerce brands drive predictable, recurring revenue. This product enables merchants to offer flexible subscription models, streamline post-purchase engagement, and improve customer retention with built-in loyalty and referral features.
Primary Responsibilities
Important Traits for Success
Requirements & Preferred Qualifications
Hiring Process
Benefits & Perks
Tagged as: CRM, Developer, erp, Intern, ITI, Java, JavaScript, labor, management, manager, marketing, purchase, sales, ship, technical
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