Adoption Assurance Analyst full_time

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cyber security SaaS portfolio.

Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

The Role

An Adoption Assurance Analyst is an energetic and enthusiastic person with a drive to deliver successful adoption playbooks with BeyondTrust customers. Leveraging internal Customer Success tools and platforms, the AAA will be responsible for guiding  customers through the various milestones of their adoption journey (onboarding, implementation, and continued adoption). Acting as the customer’s advocate and liaison, an AAA will primarily focus on ensuring questions, needs, and concerns are satisfied during the first 90 days to provide a well-managed, successful, and positive customer experience.

What You’ll Do

• Leverage internal tools and processes to create and maintain in-product customer journeys to drive initial adoption and continued usage of the product.
• Drive swift, high return on investment (ROI) value for our customers’ BeyondTrust purchases, accelerating adoption of our products.
• Provide technical and product knowledge support of post-sales activities to ensure successful customer adoption.
• Cross-collaborate with Sales, Technical Account Management, Customer Success Management, Renewals, and others to ensure BeyondTrust understands our customers and their current state in using our products.
• Work to execute a world-class customer experience using internal tools, templates, and processes.

What You’ll Bring

• 3+ years’ experience in technical presales, technical account management, professional services, and/or technical customer success management.
• Experience in success plans, and customer health scoring
• Strong organizational skills and the ability to handle multiple customers in a fast-paced environment
• Experience in tracking actions, resolving issues, and de-escalating customer concerns
• Excellent verbal and written communication skills
• Proactivity is a must
• Knowledge of the following:
  • Active Directory and GPO
  • Network Topology/Layers
  • Networking Tools and Utilities
  • AV/Firewall Rules and Policies
  • Secure “machine to machine” communications
  • Virtualization
  • Windows Account Administration
  • Security software

Nice To Have

• SQL experience is a plus
• Scripting language experience is a plus
• Cloud technology experience is a plus
• Linux experience is a plus
• BeyondTrust products
• Cyber Security and Software trends
• Salesforce
• Gainsight
• MS Office

Better Together

Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.

We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.

About Us

BeyondTrust is the worldwide leader in intelligent identity and access security, enabling organizations to protect identities, stop threats, and deliver dynamic access. We are leading the charge in innovating identity-first security and are trusted by 20,000 customers, including 75 of the Fortune 100, plus a global ecosystem of partners.

Learn more at www.beyondtrust.com. 

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