Main Objectives and Duties:
1. Communicates any system downtimes to all stakeholders
2. Monitor and manage intraday staffing levels for Client’s.
3. Monitor real-time ACD agent work state reports
4. Ensures the Split/Skill assignment of all agents
5. Accommodate and perform requests and assignments as directed
College Graduate or have completed at least 3 years of any related courses.
Tagged as: ITI, management
Source ⇲
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