Assistant Director of Front Office – Johari Rotana Johari Rotana Rotana

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As an Assistant Director of Front Office / Assistant Front Office Manager you are responsible for assisting the Director of Front Office / Front Office Manager in leading and managing all sections of the Front Office Department in order to ensure the highest standards of service, whereby your role will include key responsibilities such as:

• Inform other operating departments, notably Housekeeping, of all Front Office matters that concerns them
• Establish and maintain effective Employee relations
• Assist the Director of Front Office / Front Office Manager in Employee related matters such as appraising and consulting
• Assist in the preparation of statistical, performance and forecast reports as necessary in order
• Facilitate annual budget and strategic plan preparation and provide management with marketing information
• Assist in monitoring and controlling, on an on-going basis, department costs to ensure performance against budget
• Monitor Front Office Employees to ensure Guests receive prompt, cordial attention and personal recognition
• Control the availability of rooms, room types, accuracy of room count and rate categories
• Routine checks for billing instructions and guest credit for accuracy and compliance with hotel credit policy
• Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
• Comply with the hotel environmental, health and safety policies and procedures.

Tagged as: Assistant, Customer Service, Director, hotel, housekeeping, ITI, Johari Rotana, management, manager, marketing, Office Manager, Rotana

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