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Additional Information Full Time role, 18-month long graduate program
Job Number 24212370
Job Category Rooms & Guest Services Operations
Location The Westin Perth, 480 Hay Street, Perth, Western Australia, Australia, 6000VIEW ON MAP (https://www.google.com/maps?q=The%20Westin%20Perth%2C%20480%20Hay%20Street%2C%20Perth%2C%20Western%20Australia%2C%20Australia%2C%206000)
Schedule Full Time
Located Remotely? N
Position Type Management
The Voyage Global Leadership Development Program
The Westin Perth is looking for a Rooms Voyager to join our Front Office Team!
Voyage: Training tomorrow’s leaders today
Marriott International welcomes recent university graduates to experience the career development adventure of a lifetime and a world of leadership opportunities. Our global leadership development program, Voyage, propels participants on a mentored, learning-inspired journey to prepare you for a successful career. Voyage is a full-time, paid development program. As an associate and trainee, you’ll build upon the skills you developed in school by participating in real world assignments.
About the journey
Voyage is an elite, award-winning program that provides a combination of hands-on, discipline-specific training and a leadership-focused curriculum.
The program takes place at a Marriott International managed hotel, not a classroom, and is offered in 50+ countries.
When you join Voyage, you gain access to Marriott’s senior leaders and coaches and have many opportunities to stand out. You’ll participate in mini rotations across the disciplines to learn firsthand how to manage various hotel functions and to connect with current and former Voyage participants through our social collaboration tools. Each individual’s Voyage journey is unique, spanning 12-18 months dependent upon your career interests, passions, goals, and location. You’ll immediately be immersed in our rich culture and portfolio of global brands to learn how Marriott sets the standard of industry excellence.
The experience you’ll gain within the Rooms Operation!
Voyage participants learn by doing!.
You’ll be fully immersed in the day-to-day operations of a hotel. If accepted into this elite program, you will:
• Cultivate customer relationships and be a champion as Westin’s Loyalty Ambassador!
• Get exposure to managing projects & leading a team.
• Improve processes & pitch new initiatives through your Voyage project.
• Take on special projects that will draw upon all your training from Director of Rooms and Front Office Manager.
• Gain extensive experience in the Rooms Operations (Front Desk, Service Express, Bell Desk, Concierge, Night Audit, Room Control and Manager on Duty exposures)
• Handle hotel day-to-day operations from general hotel enquiries, engage and inspire guests through each unique guest experience to handling guest complaints.
• Assisting the Rooms Management team to drive KPIs, such guest GuestVoice scores, Marriott Bonvoy enrollments & occupancy, Skills-based trainings, team engagement, open folio management and many other administration projects.
• Build and strengthen relationships with existing and new guests, creating intimate and distinctive experiences to enable future bookings.
• Be an expert on the hotel, including surrounding areas and businesses whilst reinforcing our commitment to wellness inside our walls and beyond.
Destination: Marriott leadership
You’ll participate in management meetings and collaborate with Voyage participants worldwide. You’ll be expected to solve challenges, as well as offer ideas and innovative solutions. You will also have an opportunity to provide feedback on your curriculum and have an impact on future Voyage hires’ experiences. After graduation, you’ll be well-prepared to pursue your passion and take on new challenges.
Many program graduates are ready to step into a Marriott supervisory or entry-level management role right away because the program has provided a foundation for future leadership.
What does it take to embark as a Voyager?
To become a Voyage participant, you must have graduated from a university or hotel school within the past year. Other qualifications include:
+ Experience working in hospitality operations.
+ Bachelor’s degree or equivalent higher-level education required.
+ Superior critical thinking & interpersonal communication skills
+ The ability to foster relationships & work collaboratively.
+ The ability to self-manage & be a self-starter.
+ A real desire for personal & professional growth
+ Strong attention to detail and passion to learn.
The successful candidate is either Australian Citizen, Permanent Resident or will have to have Australian working rights for additional 2.5 years.
Those currently enrolled in a college/university with an expected graduation date within the next 3 months of the date of application may also be considered.
We look forward to reviewing your applications!
_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves.
To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.
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