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Australia / Customer Service / GOAL / Hotel / Marketing / Other / Restaurant / Sales / Sales & Marketing / Training / Writing
(AUS-Sydney) Associate Director of Weddings contract Full Time
Additional Information
Job Number 24216063
Job Category Sales & Marketing
Location Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, New South Wales, Australia, 2000VIEW ON MAP (https://www.google.com/maps?q=Pier%20One%20Sydney%20Harbour%20Autograph%20Collection%2C%2011%20Hickson%20Road%2C%20Sydney%2C%20New%20South%20Wales%2C%20Australia%2C%202000)
Schedule Full Time
Located Remotely? N
Position Type Management
Are you curious, outgoing and warm?. If so, Pier One Sydney Harbour is looking for you to join our team!
We believe in the power of personality and style to deliver mind-blowing service to our guests, rather than following a standard hotel script.
We are looking for an experienced industry professional eager to grow and develop their career with Pier One Sydney Harbour with endless opportunities for motivated and skilled individuals to join us at Marriott International.
Located under the iconic Sydney Harbour Bridge, our five-star hotel boasts 189 premium rooms and suites, offering a truly luxurious experience on the vibrant heritage waterfront pier, also boasting ten spectacular event spaces, where you can truly embrace our vision to capture the hearts and dreams of future wedding clients.
Pier One Sydney Harbour is not just a workplace; it’s a place where you can showcase your talents and make a real impact on our guests’ experiences.
As Associate Director of Weddings, you will take the lead by driving business, identifying ways to grow and develop the wedding and social events business, as well as have responsibility for delivering the event, from enquiry to execution with flair. Your focus will be on building lasting, value-driven relationships with guests, creating tailored solutions that exceed their expectations, capture their hearts and deliver the dream to leave lasting memories. You will work closely with your team, taking ownership of day-to-day sales operations and strategic initiatives, all whist achieving sales goals and driving long-term success.
Some of your Key Responsibilities:
+ Accountable or driving wedding & social event segmentation revenue
+ Reporting on daily conversions, keep abreast of market conditions, trends and competitors in the wedding and social space
+ Embrace a holistic venue approach from micro to large events
+ Strong communication skills to liase with clients, suppliers, and operations teams to deliver the deram
+ Understand the wedding market and take a proactive approach to achieving goals
+ Coordinate wedding showcase & trade show attendance
+ Build lasting and memorable relationships that generate sales opportunities
+ Provide end-to-end client wedding and social event sales, from initial inquiry, to presenting a proposal, contract, invoicing, reporting, through to event orders, and execution of the event on the day
+ Execute and support the operational aspects of business booked (e.g, generation proposal, writing contract, customer correspondence).
+ Use knowledge of Market Trends and Target Customer Information to maximize revenue
+ Identify new business to achieve personal and location revenue targets
+ Support the company’s service and relationship strategy, driving customer loyalty by delivering service excellence in each guest interaction
+ Provide excellent customer service consistent with the service basics of the company and sets a positive example for guest relations
+ Interact with guests to obtain feedback on product quality and service levels
Benefits, Perks & Rewards:
+ Complimentary delicious duty meals including one barista coffee per day!
+ Amazing water views in a unique location, just under the Harbour Bridge with glimpses of the Opera House.
+ Numerous engagement activations and events to connect with your colleagues.
+ Complimentary In-house laundry for all business attire.
+ Exclusive associate discounts on food and beverage and hotel rooms (including all properties within Marriott International) for you, your family and friends.
+ Grow, develop, and progress with internationally recognized training programs, unlimited strategic development and exciting career opportunities within Marriott International.
+ Genuine care for associates physical, emotional and financial wellbeing through our employee assistance program.
What we value for this role:
+ 2-year degree from an accredited university in Business Administration, Marketing, Events. hotel and restaurant management, or related discipline.
+ 3 years of experience wedding and/or sales and marketing or related discipline.
+ Demonstrated skills in adaptability, communication, problem solving and decision making and driven to achieve results.
+ You will be able to think outside the box and have an open-minded personality.
_Marriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand’s target consumer.
The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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