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Customer Service / Education / GOAL / Hospitality / Hotel / Human Resource / Marketing / Other / Restaurant / Sales / Training
(CHN-Chengdu) Dir-Banquets 宴会总监 Full Time
Additional Information
Job Number 24204217
Job Category Event Management
Location The Ritz-Carlton Chengdu, 269 Shuncheng Avenue, Chengdu, Sichuan, China, 610017VIEW ON MAP (https://www.google.com/maps?q=The%20Ritz-Carlton%20Chengdu%2C%20269%20Shuncheng%20Avenue%2C%20Chengdu%2C%20Sichuan%2C%20China%2C%20610017)
Schedule Full Time
Located Remotely? N
Position Type Management
JOB SUMMARY
Accountable for the overall success of the Banquets Department. Demonstrates knowledge by leading the team to accomplish daily goals. Ensures the highest level of service by training and developing staff and executing the requirements of events based on standards. Drives customer satisfaction and capitalizes on revenue during the event phase of a function.
Provides clear and concise communications to everyone having ownership in the success of the event. Monitors and controls financial and administrative responsibilities to meet or exceed department goals.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 4 years experience in the event management, food and beverage, sales and marketing, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area.
CORE WORK ACTIVITIES
Managing Banquet Operations
• Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).
• Applies knowledge of all laws, as they relate to an event.
• Uses banquet beverage “Use” records to control liquor costs and manage the banquet beverage perpetual inventory.
• Ensures accurate customer billing for banquet events.
• Ensures coordination and execution throughout the event.
• Attends pre-conference meetings to ensure specifications of the group event are well executed.
Leading Banquet Team
• Attends and participates in all pertinent meetings.
• Leads shifts and actively participates in the servicing of events.
• Leads discussions to review scheduled events and proactively avoid service challenges and failures.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
Managing Profitability
• Assists team in developing lasting relationships with groups to retain business and increase growth.
• Manages department controllable expenses to achieve or exceed budgeted goals.
Ensuring Exceptional Customer Service
• Anticipates guests’ needs and responds promptly.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Handles guest problems and complaints.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Empowers employees to provide excellent customer service.
• Strives to improve service performance.
Conducting Human Resources Activities
• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
• Observes service behaviors of employees and provides feedback to individuals and/or managers.
• Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
• Ensures property policies are administered fairly and consistently.
• Monitors and manages the payroll function.
• Schedules banquet service staff to forecast and service standards, while maximizing profits.
• Ensures employees are treated fairly and equitably.
• Effectively schedules to business demands and for tracking of employee time and attendance.
• Celebrates successes and publicly recognizes the contributions of team members.
• Strives to improve employee retention.
• Ensures employees receive on-going training to understand guest expectations.
• Sets goals and delegates tasks to improve departmental performance.
• Provides additional training to employees of other departments when additional assistance is needed for larger functions.
_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.
Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values.
And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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