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CRM Coordinator – Koordynator /-ka ds. CRM (Warszawa, PL, 00000) contract Full Time
At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.
To make a difference with us, all you need to do is bring your human best.
What will your story be? Apply now!
Learn more: jti.com
CRM Specialist
What this position is about – Purpose:
The objective of this position is to execute and monitor onboarding, engagement, and retention of consumers. Primarily focused on achieving the volume, rate and lifetime value potential of our consumer base.
CRM Coordinator is responsible for managing and optimizing the company’s CRM system to enhance customer interactions and drive business growth. This role involves developing and implementing CRM strategies, analyzing customer data, and ensuring the CRM system effectively supports sales, marketing, and customer service initiatives. The ultimate goal is to build strong, long-lasting relationships with customers and contribute to the company’s overall success
What will you do – Responsibilities:
- CRM campaign management based on consumer insights, business objectives and marketing strategies
- Ensure planning, management, monitoring/analysis and continuous improvement of CRM campaingscampaigns, including email/SMS marketing and consumer onboarding campaigns
- Monitoring and assess the effectiveness and accuracy of new campaigns
- Create and manage consumer segments and targeting inline with global guidelines and localization objectives
- Manage consumer data base and implement marketing automation
- Identify and implement improvements to customer relationship processes, enhancing operational efficiency and customer satisfaction
- Analyze customer data and trends to identify areas of improvement for targeted marketing campaigns
- Recommend solutions to improve customer experience
- Prepare reports to present findings to stakeholders
- Plan and control the budget
- Work closely with internal Brand, Consumer Activation, Sales, Finance, Legal HQ/ DBU and IT teams, as well as with 3rd parties, digital agencies, web and software developers
Who are we looking for – Requirements:
- University degree in business, marketing, economics or IT
- Min. 2 years of CRM experience: professional experience in execution of CRM strategist, lifecycle and retention campaigns within agency or at retail/FMCG
- English – very good (both verbal and written)
- Knowledge of digital marketing principles and analytical thinking
- Strong analytical skills with experience in data analysis tools
- Experience with CRM tools e.g. ACS (Adobe CamaignCampaign Standards), CDP (Consumer Data Platform, UTM Tool)
What to Expect:
- Full-time employment contract
- Professional onboarding during your first months at JTI
- Individual approach to your development plan including certified trainings organized by both external and internal trainers
- Opportunity to work in open atmosphere in modern office in a group of team-players
- Attractive package of benefits, including among others: private healthcare, sport-card, life insurance, pension plan (when you are here, check our cafeteria system!)
- Work in a 50/50 hybrid system model
Are you ready to join us? Build your success story at JTI. Apply now!
Next Steps:
After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.
At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.
If you decide to participate in this recruitment, the administrator of your data will be JTI Polska sp.z o.o. with headquarters in Stary Gostków. Your data will be processed only to support the recruitment process in which you participate. Detailed information on the processing of your data here.
Procedure on internal breaches reporting and follow–up procedure for JTI Polska regulating the rules for whistleblowers reporting is available at https://do.jti.pl/sygnalisci.pdf.