Customer Service Administrator with French full_time NEW

Why Oviva?

Our mission is to provide people with weight-related conditions the best possible support for a healthier life. With our innovative combination of behavioral therapy and digital tools, we are setting new standards in healthcare. Oviva creates scalable, accessible solutions to combat nutrition-related diseases such as obesity and type 2 diabetes, thereby improving healthcare for everyone.

To support our growing company, we are looking for a Customer Service and Administration Specialist based in Poland, working remotely from home.

The Role:

This role supports Oviva’s mission of delivering exceptional care by providing outstanding customer service to French-speaking patients, doctors, dietitians, and psychotherapists. It ensures smooth client communication and provides essential administrative support to the Patient Services team, serving as a key part of Oviva’s Customer Service framework.

Your responsibilities: 

• Manage inbound and outbound communications with French-speaking clients.

• Serve as the primary point of contact, providing administrative support to patients, doctors, dietitians, and psychotherapists.

• Monitor and work to improve customer satisfaction metrics.

• Collaborate with cross-functional teams to promptly resolve issues.

• Accurately document interactions and maintain up-to-date client records.

Your Profile:

• Fluency in French and English, both written and spoken; proficiency in German is a strong plus.

• Strong communication and interpersonal skills.

• Excellent organizational and multitasking abilities.

• Relevant experience in customer service.

• Bachelor’s degree in business, healthcare, or a related field.

What We Offer:

• The opportunity to make a meaningful contribution to revolutionizing healthcare

• An exciting and rewarding role in a rapidly growing environment

• Opportunities for training and professional development

• A strong emphasis on flexibility and remote work

• A competitive salary

Having a culture that people want to work in, is very important to us. We do this by keeping our values at the forefront of everything we do:

We place our patients first, we empower our teams and we make it happen.

Oviva is passionate about creating an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. We are a truly inclusive place to work, where everyone can be themselves and everyone is welcome. We welcome and encourage applicants from all backgrounds and identities, including but not limited to race, ethnicity, gender, sexual orientation, age, ability, religion, and socioeconomic status. We actively seek out candidates who bring a unique perspective to help us build a stronger, more inclusive team. We’re Proud to be a Disability Confident Employer Ready to make a difference? Join us in transforming digital healthcare.

Apply today!