Customer Success Manager full_time

BotGuard is a European company established in 2019 and headquartered in Tallinn, Estonia. We operate globally, with clients and partners in more than 30 countries around the world.

We develop easy to implement, state of the art, online tools to protect companies from modern-day web threats.

We are a dynamic and fast-growing start-up dedicated to revolutionizing Cyber security with laser focus on bot mitigation. Our innovative approach and cutting-edge technologies have positioned us as a future leader in the market.

We are looking for a Customer Success Manager with a strong emphasis on data analysis and project management to join our team. The ideal candidate will have a solid background in customer success, account management, or project management, with a strong technical understanding of server systems and security software (a bonus but not required). This role requires balancing day-to-day coordination with strategic planning, ensuring smooth collaboration across teams, including sales, technical teams, and external partners. The role will report to the Director of Customer Success and assist in managing the onboarding and post-onboarding processes for our clients, helping align client expectations with internal deliverables.

• Assist the Director of Customer Success with daily tasks, including coordinating Proof of Concepts (PoCs) and delegating tasks to internal teams
• Oversee the cadence of interactions with partners during onboarding and pre-onboarding, ensuring efficient communication and task allocation
• Facilitate alignment between the technical and sales teams to ensure client expectations are met and the transition from sales to implementation is seamless
• Create, analyze, and report on statistics related to client testing, offering clear summaries and feedback to internal stakeholders and clients
• Help define and implement a clear plan for customer onboarding, working closely with marketing, sales, and product teams to ensure smooth coordination
• Maintain regular calls and touchpoints with partners to ensure ongoing success and satisfaction, while enabling the sales team to focus on closing new deals
• Coordinate the handover from pre-signing to post-signing phases, ensuring smooth integration into production mode, particularly in collaboration with integration specialists
• Report regularly on customer success activities to internal teams, including solutions architects and product managers, highlighting areas of success and opportunities for improvement

• 3-5 years of experience in customer success, account management, or project management, preferably in a technical or cybersecurity environment
• Strong project management skills with the ability to manage multiple tasks and stakeholders across departments
• Excellent interpersonal and communication skills, comfortable interacting with clients and internal teams
• Basic technical understanding of server systems and security software (a bonus, not required)
• Strong data analysis skills, with the ability to create clear and concise reports
• Good team spirit and ability to collaborate effectively across sales, technical, and product teams
• Fluent in English, both written and spoken
• Location within the EMEA region, no more than ±3 hours from GMT

We are striving to create a diverse and inclusive environment. We encourage all applicants to apply for our roles. We value and actively seek diverse talent!