AltScore is seeking a driven and detail-oriented Customer Success Operations Manager to support the scaling and efficiency of our Customer Success (CS) function. In this role, you will work closely with the Head of Customer Success, acting as a strategic partner to optimize processes, systems, and tools that drive customer success outcomes. This is an exciting opportunity to build the foundation of a scalable and data-driven CS organization.
We are looking for someone who can streamline operations, design efficient workflows, and ensure our team has the right tools to deliver exceptional customer experiences. You’ll have the chance to work on both strategic and operational initiatives, contributing to the long-term success of the CS team.
Mentorship & Team Building: Play a key role in onboarding, training, and supporting new CS team members, contributing to a data-driven, customer-centric culture.
Requirements
Benefits
Remote: AltScore is a fully remote company, allowing flexibility to work from anywhere.
AltScore’s Lending-as-a-Service toolbox allows any company in LATAM to embed and deploy credit products.
Tagged as: CRM, erp, Intern, ITI, labor, management, manager, Operations Manager, sales, ship, SMO, USA
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