At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.
To make a difference with us, all you need to do is bring your human best.
What will your story be? Apply now!
Learn more: jti.com
City: Taguig
Professional Area: Digital & Information Technology
Contract Type: Permanent
Professional Level: Experienced
Reporting to: Information Security & Risk Director
Cyber Security ITSM Manager
The Cyber Security ITSM Manager is responsible for delivering effective customer service for ServiceNow IT Service Requests related to security issues. Key duties include organizing, maintaining, and improving processes according to ITIL standards, managing and processing ITSM tickets with external contractors in adherence to SLAs, and ensuring that SOC-assigned tickets meet or exceed business and IT customer expectations through regular KPI report reviews and feedback in ServiceNow.
What will you do – Responsibilities
1.) Cyber Security
2.) IT Service Management
3.) KPIs and Reporting
4.) Service Management
5.) Policies and Procedures
Who are we looking for – Requirements
Are you ready to join us? Build your success story at JTI. Apply now!
Next Steps:
After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with TA > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.
At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. We are committed to providing reasonable adjustments to applicants with special needs. If you require any accommodations, please let the Talent Advisor know during the selection process.
Tagged as: admin, Customer Service, Director, ITI, learn, management, manager, ship
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