We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
Posted Date: | 2024-11-06 |
Job Location: | United Arab Emirates – Abu Dhabi |
Department: | Front Office |
Gender: | Female |
Tagged as: admin, Cashier, Front Desk Agent, hotel, ITI, promotion, Rotana
Source ⇲
Rotana Jobs
**Additional Information** **Job Number** 24184786 **Job Category** Information Technology **Location** Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States,...
Apply For This Job**Hotel:** Kansas City Embassy Suites Line Cook Full time **Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence**...
Apply For This Job**Additional Information** **Job Number** 24196747 **Job Category** Food and Beverage & Culinary **Location** St. Pancras Renaissance Hotel London, Euston Road,...
Apply For This Job**Additional Information** **Job Number** 24191884 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Boracay, Station 1,...
Apply For This Job**Hotel:** Omaha Embassy Suites 555 South 10th St Omaha, NE 68102 Banquet Server Part time **Atrium SPIRIT – where teamwork,...
Apply For This Job**Additional Information** **Job Number** 24198264 **Job Category** Golf, Fitness, & Entertainment **Location** W Koh Samui, 4/1 Moo 1 Tambol Maenam,...
Apply For This Job