We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Front Desk Manager you are responsible for the operations of Front Office with a primary focus on overall operation at Reception, ensuring end of the day procedures and subsequent reports are completed in an accurate and efficient manner whereby your role will include key responsibilities such as:
• Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction
• Ensure maximum room revenue through up-selling within stipulated guidelines, therefore optimizing the sale of room inventory, while controlling room availability in high occupancy periods
• Actively involve in promoting and selling companies loyalty program, Food & Beverage events / in house facilities and hotel / company partners
• Ensure that all accounting and auditing practices are in line with company policies, governmental requirements and check audits and registration cards before sending them to accounts
• Lead and coach the team towards achieving highest level of exceptional guest service and colleague satisfaction results through the application of all corporate and property standards and policies
Posted Date: | 2024-10-24 |
Job Location: | Egypt – Sharm el Sheikh |
Department: | Front Office |
Joining Date: | 2024-11-01 |
Nationality: | Egypt |
Degree: | Bachelor’s degree |
Tagged as: Customer Service, food & beverage, hotel, ITI, manager, reception, Rotana
Source ⇲
Rotana Jobs
Job Summary:The Food & Beverage Waiter/Waitress will be responsible for providing excellent customer service in the food and beverage outlets....
Apply For This Job**Additional Information** **Job Number** 24183540 **Job Category** Procurement, Purchasing, and Quality Assurance **Location** The Reykjavik EDITION, Austurbakki 2, Reykjavik, Iceland,...
Apply For This JobThe Help Desk Agent provides technical support and troubleshooting assistance to end-users, ensuring seamless operation of IT systems and addressing...
Apply For This Job**Additional Information** £11.60 **Job Number** 24185934 **Job Category** Housekeeping & Laundry **Location** Delta Hotels York, Tadcaster Road, York, England, United...
Apply For This Job**Additional Information** **Job Number** 24184741 **Job Category** Engineering & Facilities **Location** Le Méridien Kuala Lumpur, 2 Jalan Stesen Sentral, Kuala...
Apply For This Job**Hotel:** Springfield University Plaza 333 John Q. Hammons Pkwy Springfield, MO 65806 Barista Full time **Atrium SPIRIT – where teamwork,...
Apply For This Job