Front Office – Team Leader – Guest Services – Palma Bay Rotana Palma Bay Rotana Rotana

Job Summary:
The Front Office Team Leader – Guest Services plays a crucial role in overseeing the daily operations of the front desk and ensuring exceptional guest experiences.

Job Responsibility:
– Supervising a team of front office staff and providing guidance and support as needed
– Managing guest inquiries, requests, and complaints in a professional and efficient manner
– Ensuring smooth check-in and check-out processes for guests
– Coordinating with other departments to fulfill guest requests and resolve issues promptly
– Training and developing front office staff on best practices and customer service standards
– Monitoring room availability, rates, and reservations to optimize occupancy and revenue
– Handling cash and credit card transactions accurately and in compliance with hotel policies
– Performing administrative tasks such as generating reports, maintaining guest records, and updating information systems

Candidate Requirements:
– Proven experience in a front office or guest services role, with at least X years in a supervisory capacity
– Strong communication and interpersonal skills
– Excellent problem-solving abilities and a customer-oriented mindset
– Proficiency in hotel management software and MS Office applications
– Ability to work well under pressure and handle multiple tasks simultaneously
– Attention to detail and a high level of professionalism
– Knowledge of hotel operations, industry trends, and quality standards in guest services

Tagged as: admin, Customer Service, erp, hotel, ITI, management, Rotana, SMO

Source ⇲
Rotana Jobs