– Ensure that all guests are greeted and served in a professional and friendly manner.
– Resolve guest complaints and issues in a timely and satisfactory manner.
– Monitor guest service metrics and team performance to identify areas for improvement.
– Collaborate with other departments to ensure seamless guest experiences.
– Handle escalated guest concerns and provide solutions as needed.
Candidate Requirements:
– Proven experience in a guest service or hospitality role.
– Strong leadership and communication skills.
– Excellent problem-solving abilities.
– Ability to remain calm and professional in high-pressure situations.
– Knowledge of hospitality industry standards and best practices.
Posted Date: | 2024-08-20 |
Job Location: | Türkiye – Istanbul |
Department: | Front Office |
Career Level: | Management |
Tagged as: hospitality, ITI, labor, management, Rotana, ship [...]
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