Additional Information
Job Number 24191585
Job Category Rooms & Guest Services Operations
Location Le Meridien Jakarta, Jalan Jenderal Sudirman, Jakarta, Jakarta, Indonesia, 10220VIEW ON MAP (https://www.google.com/maps?q=Le%20Meridien%20Jakarta%2C%20Jalan%20Jenderal%20Sudirman%2C%20Jakarta%2C%20Jakarta%2C%20Indonesia%2C%2010220)
Schedule Full Time
Located Remotely? N
Position Type Non-Management
POSITION SUMMARY
Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or problem. Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received.
Verify and adjust billing. Operate telephone switchboard station. Monitor busy or unanswered lines, check back with callers on hold to update status, take messages. Activate and deactivate guest room message lights.
Transfer guests with internet access issues to internet service provider’s customer support line. Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls. Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation. Supply guests with directions and property information.
Assist management in training, scheduling, evaluating, motivating and coaching employees; serve as a department role model.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals.
Ensure adherence to quality standards. Enter and locate information using computers/ POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination.
We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Tagged as: diploma, Intern, ITI, management, manager, Reach, ship, SMO
Source ⇲
Jobs
We are looking for a Graphic Designer to create engaging and on-brand graphics for a variety of media. What is...
Apply For This Job**Additional Information** Maui Complex Position, Sheraton Maui and The Westin Maui in Kaanapali, Remote Eligible, Preferred loc is Lahaina, HI...
Apply For This JobCompany Description We’re seeking a Senior Test Automation Engineer to lead testing efforts alongside the customer and product team. Ready...
Apply For This Job**Additional Information** **Job Number** 24184825 **Job Category** Food and Beverage & Culinary **Location** Courtyard Gorakhpur, Ramgarh Tal, Nauka Vihar Road,...
Apply For This Job**Additional Information** Maui Complex Position, Sheraton Maui and The Westin Maui in Kaanapali, Remote Eligible, Preferred loc is Lahaina, HI...
Apply For This JobWe are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver...
Apply For This Job