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Customer Service / Design / Education / GOAL / Hospitality / Hotel / Japan / Other / Prep / Restaurant / Secretarial
(JPN-Tokyo) Admin Assistant (Japanese Speaker) Full Time
Additional Information
Job Number 24219428
Job Category Administrative
Location The Tokyo EDITION Ginza, 2-8-13 Ginza, Tokyo, Tokyo, Japan, 104-0061VIEW ON MAP (https://www.google.com/maps?q=The%20Tokyo%20EDITION%20Ginza%2C%202-8-13%20Ginza%2C%20Tokyo%2C%20Tokyo%2C%20Japan%2C%20104-0061)
Schedule Full Time
Located Remotely? N
Position Type Management
JOB SUMMARY
Supports the General Manager and his/her team by assisting on administrative responsibilities. Duties include organizing, composing and distributing correspondence to both employees and guests, initial response and follow up to inquiries and collecting and tracking problem resolution information.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 1 year experience in the administrative assistance, clerical services, or related professional area.
OR
• 2-year degree from an accredited university in Secretarial Studies, Business Administration, Hotel and Restaurant Management, or related major; no work experience required.
CORE WORK ACTIVITIES
Providing Documentation and Reporting Support
• Assists managers in preparation of various reports and presentations.
• Attends, transcribes and distributes minutes, and participate in staff meetings, executive committee meeting and department meetings as needed.
• Makes new files, maintains existing files.
• Maintains giveaway/donation files and assists in making reservations.
• Provides administrative support to manager/s and department.
Supporting Correspondence
• Composes, produces and signs correspondence on routine matters.
• Produces and distributes correspondence as required.
• Answers department phones.
• Acts as a receptionist for manager and, when necessary, other department members, providing assistance to callers as required.
• Sorts and distributes mail.
Providing Exceptional Customer Service
• Providing services that are above and beyond for customer satisfaction and retention.
• Ensures the quality, standards and meets the expectations of the customers on a daily basis.
• Attends meetings and communicates with executive and peers as an effort to improve quality of service.
Additional Responsibilities
• Ensures VIP amenity requests from GM/DOPS are handled in timely manner.
• Signs for managers and release, with specific permission.
• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
• Attends meetings to plan, organize, prioritize, coordinate and manage activities.
• Works with other people to gather the information necessary to manage projects, achieve goals, and resolve problems.
• Informs and/or updates the executives and peers on relevant information in a timely manner.
_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality.
EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.
But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook.
A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.
We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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