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Retention Coordinator – Koordynator / -ka ds. Retencji (Warszawa, PL, 00000) contract Full Time
At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.
To make a difference with us, all you need to do is bring your human best.
What will your story be? Apply now!
Learn more: jti.com
Retention Specialist
What this position is about – Purpose:
Person on this role primarily focused on designing, implementing, and managing customer loyalty programs that drive engagement and foster long-term customer relationships. Role aims to increase customer retention and satisfaction by developing innovative loyalty strategies, analyzing program performance, and continuously optimizing the customer experience
What will you do – Responsibilities:
• Design, manage, and optimize customer loyalty programs and rewards managing to enhance customer engagement and satisfaction
• Create and execute strategies to increase customer participation and engagement in loyalty programs
• Develop and manage communication plans to promote loyalty programs and keep customers informed about benefits and rewards.
• Prepare and execute campaign briefs, objectives and agency management
• Collaborating with designers, copywriters, and developers to ensure adherence to the global program guidelines
• Continuously refine and optimize loyalty programs based on customer feedback and data analysis
• Analyze customer data and programs performance to identify trends, insights, and areas for improvement. Recommend solutions to improve customer experience. Prepare reports to present findings to stakeholders
• Plan and control the budget
• Work closely with internal Brand, Consumer Activation, Sales, Finance, Legal HQ/ DBU and IT teams, as well as with 3rd parties, digital agencies, web and software developers
Who are we looking for – Requirements:
• University degree in business, marketing, economics or related field
• Min. 2 years experience in loyalty program management or customer retention: professional experience in execution of retention strategies, loyalty programs within agency or at retail/FMCG
• English – very good (both verbal and written)
• Knowledge of digital marketing principles and analytical thinking
• Strong analytical and project management skills
• Experience with loyalty and data analysis tools e.g. Open Loyalty, Google Analytics
What to Expect:
• Full-time employment contract
• Professional onboarding during your first months at JTI
• Individual approach to your development plan including certified trainings organized by both external and internal trainers
• Opportunity to work in open atmosphere in modern office in a group of team-players
• Attractive package of benefits, including among others: private healthcare, sport-card, life insurance, pension plan (when you are here, check our cafeteria system!)
• Work in a 50/50 hybrid system model
Are you ready to join us? Build your success story at JTI. Apply now!
Next Steps:
After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.
At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.
If you decide to participate in this recruitment, the administrator of your data will be JTI Polska sp.z o.o. with headquarters in Stary Gostków. Your data will be processed only to support the recruitment process in which you participate. Detailed information on the processing of your data here.
Procedure on internal breaches reporting and follow–up procedure for JTI Polska regulating the rules for whistleblowers reporting is available at https://do.jti.pl/sygnalisci.pdf.