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A Sales Assistant supports the sales team by providing exceptional customer service, assisting with administrative tasks, and ensuring a positive shopping experience for customers. This role requires strong interpersonal skills, attention to detail, and a customer-centric approach.
Key Responsibilities:
Customer Service:
Greet and assist customers in selecting products that meet their needs.
Answer inquiries about products, services, and promotions.
Provide solutions to customer concerns to ensure satisfaction.
Sales Support:
Maintain up-to-date knowledge of product features, pricing, and availability.
Assist in organizing promotional events and displays.
Process sales transactions, refunds, and exchanges efficiently.
Inventory Management:
Stock shelves and ensure merchandise is presented neatly.
Conduct inventory checks and report low stock levels.
Assist in receiving and organizing new shipments.
Administrative Tasks:
Prepare sales reports and documentation as required.
Maintain accurate customer records and follow up on leads.
Support the team with clerical tasks, such as filing and scheduling.
Team Collaboration:
Work closely with the sales team to achieve sales targets.
Communicate customer feedback and product suggestions to management.
Participate in team meetings and training sessions.
Qualifications and Skills:
Proven experience in a retail or sales environment is preferred.
Strong communication and interpersonal skills.
Basic math skills for handling transactions and calculations.
Familiarity with sales software and inventory systems is a plus.
Ability to work flexible hours, including weekends and holidays.
Work Environment:
The Sales Assistant typically works in a retail or showroom setting, requiring extended periods of standing and interacting with customers. The role may also involve lifting or moving light to medium-weight items.
Key Attributes for Success:
Customer-focused mindset.
Ability to multitask and work under pressure.
Eagerness to learn and adapt to new technologies and products.
Source ⇲
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