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Customer Service / Design / Education / Healthcare / Pharmaceutical / Primary / Project Management / Supply Chain / Training
Senior Instructional Designer, Training Design & Delivery full_time
Company Overview:
Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.
BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock.
We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!
Our Patient Services team is at the forefront of the company mission to bring not only affordable prices, but to also deliver the best possible experience for all of our customers. We are a large team of customer service personnel who provide frontline support and manage the operations of our growing customer service and pharmacy teams. We are responsible to ensure that we scale efficient customer and pharmacy services while delivering excellent customer satisfaction scores.
What You’ll Do:
- Lead the end-to-end instructional design process for complex learning projects
- Apply advanced instructional design theories and best practices to create learner-centric solutions
- Develop comprehensive curricula, including training modules, e-learning courses, and blended learning programs
- Create engaging and interactive learning content using modern authoring tools and technologies
- Partner with subject matter experts (SMEs) to identify training needs and objectives
- Translate complex technical or operational concepts into clear learning materials
- Oversee multiple instructional design projects, ensuring timely delivery within scope and budget
- Develop and implement assessment tools to measure learning outcomes and program effectiveness
- Stay current with trends in instructional design, adult learning theories, and educational technologies
- Mentor junior instructional designers and support team professional development
- Promote a culture of continuous improvement through sharing best practices
What You’ll Need:
- CPLP certification or a bachelor’s degree in Instructional Design, Learning Technologies, or related field
- 5+ years of experience in instructional design, learning development, or related roles, with a focus on digital and blended learning solutions
- Proven track record of leading and executing large-scale learning projects
- Proficiency in e-learning authoring tools (e.g., Articulate 360, Adobe Captivate, Camtasia)
- Experience with learning management systems (LMS) and virtual learning platforms
- Exceptional project management and organizational skills
- Strong written and verbal communication skills
- Proactive work ethic, constantly pushing themselves to learn
- Comfortable working in ambiguous, fast paced environments
- Knowledge of the healthcare, pharmaceutical industry, or contact centers is a plus
- Familiarity with data analytics tools for evaluating learning outcomes is a plus
Why Join Us:
It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.
We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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