Technical Implementation Manager full_time

About Flinks

Flinks drives and empowers financial innovation by pushing the limits of what’s possible

As one of the trailblazers and advocates for open finance in Canada, Flinks has rapidly grown from its founding in 2016 to become a leader in financial data aggregation, data enrichment, and open banking. 

Trusted by millions of individuals accessing financial services at world-class companies and serving innovators in lending, fintech, digital banking, asset management and insurance, Flinks is continually setting new benchmarks for the future of financial innovation. We’re dedicated to continuing to provide our clients with the tools they need to stay ahead of the competition and drive innovation forward. That’s where you come in.

About the Team 

At Flinks, Product Operations and PMO work hand-in-hand to bring big ideas to life and deliver them to clients, fast and flawlessly. Product Ops connects the dots between Product, Tech, and Commercial teams, turning strategy into action with a focus on clarity, quality, and continuous improvement. Under this umbrella, our PMO picks up the baton to lead projects and drive open banking client integrations, ensuring smooth, efficient onboarding and delivery. Together, we’re the engine that powers innovation at scale.

What You’ll Be Doing

You’ll lead the end-to-end integration process for outbound clients, ensuring smooth execution from onboarding to post-launch. You’ll be the primary technical contact, working closely with clients, commercial teams, and internal tech teams to drive successful project delivery. Your role will include:

• Owning the integration process – defining scope, managing risks, and ensuring timely execution.
• Leading client communication – keeping stakeholders informed while translating technical details for different teams.
• Driving project execution – collaborating with Architects, Developers, and QA to ensure seamless deployment.
• Managing risks – proactively identifying potential roadblocks and developing mitigation strategies.
• Ensuring a smooth handover – equipping Relationship Managers and Technical Account Managers with the necessary documentation and insights for ongoing client support.
• Tracking key metrics – monitoring project timelines, resource allocation, and completion rates while providing regular updates to leadership.
• Optimizing workflows – continuously improving integration processes and incorporating client feedback into future enhancements.

Who You Are

You’re a strategic problem-solver with a knack for managing technical integrations and driving cross-functional collaboration. You thrive in fast-paced environments, balancing client expectations, technical feasibility, and project execution.

• A skilled communicator – able to translate complex technical concepts into clear, actionable insights for both technical and non-technical stakeholders.
• Proactive and solutions-oriented – you anticipate challenges, propose solutions, and keep projects moving forward.
• Detail-oriented and organized – you excel at managing multiple projects, ensuring alignment between client needs and internal capabilities.
• An adaptable leader – comfortable navigating ambiguity and making data-driven decisions to optimize project outcomes.
• Experienced with fintech integrations or API-based solutions, giving you the ability to navigate technical complexities with confidence.
• Familiar with software development lifecycles (SDLC), allowing you to work seamlessly with engineering teams.

Great to Haves

• Knowledge of waterfall project management methodologies.
• Fluency in French
• Familiarity with cloud-based architectures and technical troubleshooting.
• Prior experience in B2B SaaS or financial services industries.

The Interview Process

• Head of People Ops
• PMO
• VP of Product Ops